Preface:

 

Andaman Episode ("Company") is dedicated to providing its guests with an organized, secure, welcoming, and memorable experience in the Islands. This Guest Policy ("Policy") has been meticulously crafted to align with the best industry practices, effective management techniques, and standard operational procedures followed by renowned travel and tour organizers worldwide. The primary goal of this Policy is to ensure the safety, enrich the guest experiences, and facilitate the seamless delivery of high-quality services by the Company.

This Policy forms an essential part of the Tour Booking Agreement with the guests. By finalizing bookings with the Company, whether directly or indirectly, guests hereby give their consent and agree to adhere to the terms and conditions outlined in this Policy.

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1. Booking Process:

1.1 Upon receiving an inquiry from potential guests, Andaman Episode will discuss the proposed itinerary and provide a quotation stating the Package Cost. Subsequently, guests are required to follow the outlined steps to initiate the booking process:

 

- Step 1: Make a payment of 40% to 50% of the package cost, as advised during discussions, and share the transaction details to confirm the booking with Andaman Episode (Bank Account details provided below).

- Step 2 Submit a copy of the government-authorized Photo ID proof for all travelers, including addresses (such as Aadhar Card, Voter ID, Driving License, Passport, etc.), which is mandatory for securing Ferry bookings, Forest Permits, etc.

- Step 3: Provide details of the inward and outward flight to finalize and confirm the itinerary, facilitating necessary arrangements in the Islands.

- Step 4: Share the full name, age, and gender of each traveler.

 

1.2 Guests are required to transfer the remaining amount of the package cost to Andaman Episode on  their day of arrival Andaman before the commencement of services by the Company.

1.3 All communications regarding the booking should be made by the guest using the contact details provided at the time of booking.

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2. Cancellation & Refund Policy:

In the event of a guest canceling the booking or being unable to travel on the due date for any reason after making the advance payment, the following cancellation charges shall apply:

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- For 7 days or less: 100% of the amount is deducted, and no refund is applicable.

- For 8 to 15 days: 30% of the total package cost is deducted.

- For 16 to 25 days: 15% of the total package cost is deducted.

- For above 25 days: The entire amount is refundable after deducting cancellation charges.

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Note: Refer to the Cancellation Policy on the official website for detailed terms. Cancellation charge is 500 per person

 

3. Terms and Conditions with Third-Party Entities:

3.1 Andaman Episode does not possess ownership or management control over all the hotels, cruises, and vehicles included in the package. Guests are obligated to comply with the terms and conditions stipulated by these entities at all times.

3.2 As a security measure, guests will need to provide an original photo identity with a complete government-issued address for each individual.

3.3 Punctuality must be maintained by guests, adhering to the specified reporting time for taxis or cruises. The Company holds no responsibility for any adjustments to the itinerary resulting from delays caused by the guest.

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4. Right to Refuse Service:

Despite having a confirmed booking, Andaman Episode retains the right to deny services to any guest under the following circumstances:

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4.1 Guests engaging in misbehavior, manhandling, harassment, or causing a disturbance to other guests.

4.2 Suspected contagious disease in guests, unless a medical record proves otherwise.

4.3 Guests with criminal antecedents or evading authorities.

4.4 Any guest consistently violating the Company Policy or involved in unlawful activities.

4.5 Guests misbehaving with the staff of the Company/hotel/cruise/vehicle.

 

Guests denied service based on any of the aforementioned grounds shall not be eligible to claim any refund.

Note: The listed circumstances are illustrative and not exhaustive. The refusal of service is a precautionary measure to safeguard the interests of other guests and staff members and is not discriminatory in nature.

 

5. Force Majeure:

5.1 In the event that Andaman Episode is unable to proceed with the tour package due to unforeseen circumstances beyond its control, the Company will promptly notify the guest of the Force Majeure event and cancel the booking with immediate effect. The Company shall be fully exempted from fulfilling the terms and conditions of the Booking Agreement and this Policy for the entire duration of the Force Majeure event.

5.2 If the Company cancels the booking due to a Force Majeure event, the guest is entitled to a refund after deducting cancellation charges as outlined in Clause 3 of this policy.

5.3 Should the guest be unable to undertake the journey due to Force Majeure, the guest shall promptly inform the Company and request rescheduling. The Company reserves the right to make deductions in accordance with Clause 3 of this policy.

5.4 If the package is already in progress during the Force Majeure event, the guest shall be liable to pay additional charges for all extra services availed during the Force Majeure event and must adhere to all other terms and conditions outlined in this Policy.

 

6. No Liability on Valuables:

6.1 Andaman Episode assumes no responsibility for lost, misplaced, stolen, or damaged valuables owned by guests during the itinerary.

6.2 The Company holds no liability for any valuables or belongings left behind by the guest at any hotel, cruise, taxi, etc.

 

7. Liability of Guest:

7.1 Regardless of the nature of the booking, guests shall be directly liable under the civil and criminal laws of India for any loss incurred by the Company due to any negligent act or omission on the part of the guest.

7.2 The Company is entitled to seek damages and compensation from the guest for any such loss caused by the guest.

 

8. Indemnity:

8.1 The Company bears no liability for any injury or loss experienced by guests while participating in activities/services offered by a third party. Guests are obligated to fully indemnify the Company against any claims arising from activities/services provided by third parties.

 

9. Data Privacy:

9.1 The Company is authorized to collect personal data from its guests in the course of delivering its services.

9.2 The Company is committed to safeguarding such personal data and will take all necessary precautions to ensure its secure storage.

9.3 The Company shall not be held accountable for any data leaks or theft, even with its best efforts to protect such data.

 

10. Dispute Resolution & Exclusive Jurisdiction:

10.1 Any disputes between the guest and the Company shall be resolved amicably by a representative of the Company.

10.2 If reconciliation fails within seven (7) days, the matter will be referred for arbitration or to the jurisdictional Courts in Port Blair.

10.3 Arbitration proceedings will be conducted in English, with the seat of Arbitration situated in Port Blair, and governed by the International Chamber of Commerce (ICC) Rules of Arbitration.

10.4 Disputes will exclusively fall under the jurisdiction of Courts of law in Andaman & Nicobar Islands.

 

11. Waiver of Rights Under the Consumer Protection Act, 2019:

11.1 Guests knowingly, voluntarily, and intentionally waive their right to file a Complaint under Section 35 or 47 of the Consumer Protection Act, 2019, in any other jurisdiction, except for the Courts having territorial jurisdiction over Andaman & Nicobar Islands.

11.2 Any Complaint filed against the Company outside the territorial jurisdiction of Andaman & Nicobar Islands shall be liable to be dismissed in-limine in view of this waiver of rights.

11.3 The Company shall be entitled to claim a liquidated demand of Rs. 2,00,000 as exemplary damages for filing a Complaint in contravention to the waiver of rights.

 

12. All Rights Reserved by the Company:

12.1 The Company reserves all rights and privileges to prosecute anyone for defamation or libel under civil and criminal laws for imputations against the Company on social media or other platforms.

12.2 The Company shall be entitled to seek exemplary damages and compensation for imputations, in addition to seeking penal action for the same.

12.3 The Company reserves all rights to amend/add/delete/modify terms and conditions without notice.

 

General Website:

This agreement is governed by the laws of India, with exclusive jurisdiction and venue in Andaman Islands, India for all disputes arising from or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction not giving effect to all provisions of these terms and conditions.

Modification of these Terms & Conditions:

Andaman Episode retains the right to modify the terms, conditions, and notices governing the use of this Website. Users acknowledge and agree to abide by the updated terms, conditions, and notices effective at the time of usage.

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Operational Use:

The Company may utilize guest information to suggest products, offer promotional deals, and present schemes, with updates communicated as necessary. Guests hold the liberty to update their profiling information at any given time.

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Third Party:

The Company may establish partnerships with third parties, and guests acknowledge the potential sharing of their personal information with such entities, adhering to the privacy regulations of those parties.

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No Unlawful or Prohibited Use:

Users explicitly agree not to employ this website for any purpose that is unlawful or in violation of these stipulated terms, conditions, and notices.

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Contents of this Site:

While endeavors are made to furnish the most current information, the contents of this Website are subject to change, with no guaranteed provision of error-free information. Prices are denominated in Rupees unless expressly stated. Promotions are subject to alteration or withdrawal at the discretion of Andaman Episode.